General Terms & Conditions
The Melton Clinic is a private clinic which charges a fee for its services. In accepting a consultation with any of our healthcare professionals you agree to pay for that practitioner’s time regardless of the outcome of the consultation. Any additional time, investigation or treatment is chargeable at additional cost. All fees must be settled before leaving the clinic. We reserve the right to charge for missed / unattended appointments. Deposits or full payment in advance are required for some types of appointment. These payments are non-refundable.
We reserve the right to refuse service to certain individuals. Examples include those who behave violently, threateningly or abusively; patients who do not agree or who have outstanding balance to pay for our services; requests for potentially addictive or controlled drugs; unethical requests; patients who we are unable to provide appropriate treatment such as those who need emergency or specialist treatment; those whose request treatment that we do not consider to be safe or in their best interests; those who we consider to be a risk to themselves or others.
We reserve the right to cancel appointments due to unforeseen circumstances requiring closure or cancellation of the clinic or change in Government regulations.
Zero tolerance policy
The Melton Clinic supports the government’s ‘Zero Tolerance’ campaign for all Health Service Staff. All our staff, and the staff of services we work together with, aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.
To successfully provide our services a mutual respect between all our staff and patients has to be in place. When trust has irretrievably broken down, it is in the patient’s interest, just as much our service, that they should find a new service. Aggressive behaviour, be it violent, threatening, or abusive, will not be tolerated and may result in the patient (and in rare circumstances their household members) being refused services from The Melton Clinic and, in extreme cases, the Police being contacted.
We may require pre-payment to secure your appointment.
Previous patients who have failed to attend an appointment or who have an outstanding balance will be subject to full payment in advance to secure any further appointments (subject to the clinics discretion).
Cancellation & Rescheduling Policy
If you cancel a booked appointment in advance, you shall be issued with a refund back to the original bank card (less any administrative charges) used for the booking.
To provide the best possible service to all our patients, we ask you to contact us if you are running late so we can make all necessary arrangements to ensure you are seen. We may need to ask you to wait to be seen at the end of the clinic or the next available time slot if you are running late, or reschedule the appointment.
If you are more than 10 minutes late for your appointment without our prior agreement, we may deem you to have failed to attend.
Failure to attend
If you fail to attend your appointment or are more than 10 minutes late to your booked appointment you will be deemed to have missed your appointment. Our team will contact you to reschedule your missed appointment on one occasion.
Refunds for cancelled appointments will only be made to the card originally used to make the original booking. Once processed, refunds can take up to 5-10 days to appear on your card statement.
We cannot refund any vaccinations, tests or treatments once they have been performed or administered. Refunds are not eligible for services that were completed.